FAQ'S
How long does shipping take?
Orders are typically delivered within 5–7 business days across most European countries. Delivery times may vary depending on your location.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with photos of the item. We'll arrange a replacement or refund as quickly as possible.
Do you ship to all European countries?
Yes, we ship to most countries across Europe. Shipping availability and delivery times may vary by destination.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to make the requested changes.
Can I return my order?
Yes. We offer a 30-day return policy for eligible items. Please visit our Return & Refund Policy page for more details.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.
How can I contact customer support?
You can reach our support team anytime by emailing treendvault@gmail.com. We aim to respond within 24 hours on business days.
